Sometimes, it stops working and you don't know what happened. Discussion in 'General Discussion' started by Nadeox1, Dec 19, 2015. 1. So, if your remote isn't working right, you can use your phone to check if your remote needs fresh batteries. It’s just annoying you have to have your phone with you to do so. YMMV, but this consistently works for me. (grouped). This probably has something to do with bugs in the various modes of the Beam. Press the Activity button you want to set, and it will light up. I also have this problem. Connecting the Beam also stopped my FireTV Stick 4K remote from controlling the LG TV volume and power on/off. Beam has transformed the way individuals, teams and companies interact and work together. Mine has failed to recognize my samsung IR remote since day 1. Yesterday my wife started playing music from the Sonos app from our Kitchen Play5 and also to the Beam in the bedroom while she was doing house chores. In both the cases above- you may hear grinding noises; Garage door opener works from the wall control, but NOT from the remote: Check all remotes (if all the remotes and wireless devices stopped working at the same time, this could indicate the circuit board needs replaced) After setting up the FTV Remote with Sonos manually via the Sonos App (Settings > Room Settings > Beam Room > Remote > Remote Control Setup), I was able to get volume up/down and mute working, but it still can't turn the LG TV power on/off. Oh, and try a simple power cycle on the Beam itself, to force a reboot of the device. I hope they move quickly on this or the Beam’s reputation may be put on the line. Press and hold the PROGRAM button of the Beam remote until the POWER button lights up solid red. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. This is definitely a Sonos issue and only Sonos will be able to fix it with an update. How do I clean BEAM? Tried a different remote and it didn't recognize that either. Both the Twitter and Facebook support folks are available 24/7. If it doesn’t work, then you’ve at least tried. I have a beam connected to optical on TV. Here’s a little to add, which i have figured out by trial and error. You can't see this beam, but your smartphone's camera can! You’ll hear a long beep confirmation, and the LED of the … Items in the room blocking the remote control IR beam to the TV or other device will cause the remote to not function properly. How do I replace the bulb on my BEAM? If is not possible to get it working I would like to get rid of the annoying message: "Only specific remote model can be paired." Appears to work for about 8 to 12 hours then is unresponsive to the comcast remote. Learn more about our cookies. Probably end up returning it to costco. What are the chances that I happen to own the same phone and am just testing the new app. This is very frustrating. Then, use the data cable from the tv to Sonos playbar and it works. If your remote controller from the TCL Roku Smart LED TV is not working properly then give this a try before you buy another remote. I'm having trouble using Sonos Beam with Alexa and Harmony. Professional relationships are stronger, corporate culture more cohesive, and creative projects more successful. Try replacing the batteries in your remote. It may be fake. I hope Sonos takes note as I’m also thinking of sending this back, like many others. We need basic cookies to make this site work, therefore these are the minimum you can select. Need to hard reset the Beam but unplugging it, appears to work for a bit but then loses connection again. Stuck at displaying 46mph, 86 mi on the odo, etc. I uninstalled the old one. If it didnt ask you for permission to use the camera, youre not using the right version of the app, thats a good way to tell. Remove the batteries and then hold down the POWER button on the remote for 30 seconds. It shows up everytime I change channels or do any other funtion like … My Remote Is Not Working, How Can I Determine If I Need A Replacement Remote? Unable to do a remove control setup. Joined: Feb 4, 2018 Messages: 20. For me though it works just fine, haven't had any issues. Confirming the same issue as in this thread. Resetting the Beam fixes it. Fix a TV, DVD player, etc remote control with buttons that won't work or don't work well. It doesn't show up in hardware either. If it does, then you can experiment further to find a solution. See the picture below: Here's a thought: the remote server I'm connecting to a few states away is running Windows Server 2008 R2. iOS remote app loses connection after 5 seconds of connecting. - If the remote control still does not work, reset the remote control by removing the batteries. I mention this threat to the guy at support and he said he had never heard anything like this. Two lights do not work, the ABS and the parking brake. Due to the TV speakers being disabled you will have to correct the TV setting that puts that prompt on the TV screen as it is still seeing the remote signal going to the Beam for volume change. Most interesting. Sorry, we're still checking this file's contents to make sure it's safe to download. What I do every day is: start a playlist from SXM as an Alarm,  talk to Alexa in the morning to hear weather, call out voice command for playing streams various source ( generally Amazon Music and SXM streams) while I’m getting ready for work, etc.. Then later that evening when watching a show is when I notice loss of IR control. This is usually caused by dirty or oxidized contacts. Press the 1,2, or 3 button on the Beam remote, based on the desired preset number combination (see next page). I just bought a beam this weekend and I’m having a similar problem. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. You can choose which cookies you want to accept. The game only detects it when both my mouse and controller are … You may want to try putting a 3x5 card tenting the location of the sensor, to ‘shade’ it from the TV’s light, and see if that makes a difference. Volume won’t work from the same remote used in step 1 above. Sorry, I meant it to be a Beam Firmware issue - not something els like the remote. If you accept you agree to our full cookie policy. It also doens't show any information on the screen. The Beam and Amp support these remotes when connected to the TV with HDMI-ARC, but not when connected with an optical cable. Only way to get IR to start working again is a hard reset; unplug + plug back in. Just wanted to report I have the same issue, only a hard reboot fixes. Judging by this thread along with a dozen or so other forums I have come across regarding this issue, this is by no means isolated or rare. Insert the new batteries and press TV and POWER to turn … Learn more about our cookies. Yesterday morning, i realized I had lost control, but didnt have the time to get behind the unit and pull the plug…. For testing purposes, can you try using another TV remote to your Beam temporarily? Yeh that’s what I’m finding too. We replaced the Beam and the problem persists. Otherwise the system works. I am going to try to move mine to a different tv and see what happens. Sorry, our virus scanner detected that this file isn't safe to download. https://play.google.com/store/apps/details?id=com.beamng.remotecontrol, https://itunes.apple.com/ca/app/beamng.drive-remote-control/id1163096150?mt=8, (You must log in or sign up to post here. But the fun doesn’t stop there! ). This sounds like you have another input causing problems. The tv immediately recognizes Sonos with the data cable. So I’m going to try and recreate this flow: 1) doing what I normally do in the morning and see if I later have loss of IR control. 4. This problem definitely seems like a weird software/firmware bug. If you have one, two or even three Beams, no problem! later that night, forgetting that I had lost IR control and failed to reboot (in 2 above) I was wacthing a show and went to control the volume - and it worked! Device is otherwise great. I'm ok with it but nobody else around my house is, especially my wife. If your remote control is not operating your Blu-ray player, try the following: Replace the batteries with new ones; Reset the remote; Test the remote; Reset the Remote . In this post, we will take you through step by step procedure to have Beam Smart Remote for PC.. Beam all of a sudden lost IR response. Here’s an interesting update to something I noticed last night: So what does this tell me? The human eye cannot see this light, however a camera can. Providers have the technology available to them that will increase productivity and quality of work-life balance. Any suggestions? If I reboot the Beam then it will work again for a couple of days and then stop. Please let us know. Beam is a telepresence robotic system that can "teleport" you to a remote location, allowing you to move around and interact with people. IE if you try to use an xbox controller and your phone at the same time it can cause problems like this because they will fight each other for control. Any luck. We use 3 different kinds of cookies. I’ll try it again tonight now that I’ve got it in a good spot and wasn’t planning on moving it anymore. Most remote controls use infrared light to transmit the signal. Move items away that are in between you and the TV or other device. - If you have a universal remote control, be sure to select “TV Mode” on the remote control. Roll up to your colleagues to troubleshoot, review artwork, or give a killer presentation. Since restarting, no remote control via ir. This one is troublesome and I got a response that they haven't had reports of this with any other Beams. My remote is new, my batteries are new, the sensor is not blocked so it must be a Sonos issue as rebooting resolves the problem for awhile. IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. I can still control volume with the app but IR sensor does not seem to receive any signal. it shouldnt be possible for it to not update anymore. Thank you Cristian but still not working. Please note that Amazon Alexa TV voice commands will not work when connected via optical adapter. I love my Sonos system! My tv is an Oled55B6T, and according to LG the magic Remote MR18BA. If it isn’t normally an IR remote, but a Bluetooth one, make sure to reset it to send IR, it’s possible a firmware update to the TV turned that option off. It's an hassle to go to the appliances and just turn it on. There’s nothing simpler than cleaning our devices. The LED of the POWER button turns off. I have two beams, both connected via optical but only one has the problem, replacement made no difference. I have done 8 installs with this product and prefer the Sonos Bar. I would also point out for future reference to avoid doing a factory reset on Sonos products as troubleshooting steps unless directed in a phone call, email or social media reply … Try replacing the batteries in your remote. Because we respect your right to privacy, you can choose not to allow some types of cookies. Take special care not to apply pressure on the projection lens or mirrors. If it isn’t normally an IR remote, but a Bluetooth one, make sure to reset it to send IR, it’s possible a firmware update to the TV turned that option off. In all the previous versions I was controlling my vehicle with my Huawai P9 lite, but since this and the previous update, it doesn't work anymore. 2. The information does not usually directly identify you, but it can give you a more personalized web experience. I can confirm the same issue of loss of IR Control and that a hard reboot of the beam returns the IR control to normal. It controls just fine. Like others I've tried about every remote in the house, it just wont recognize any ir signal. You can always change your cookie preferences in your profile settings. We use cookies to enhance and personalize your experience. There are some cases where an IR remote sensor gets overwhelmed by the light coming from the TV. There is a slight delay when you push the button to when the sound actually adjusts but it still works just fine if you know this. BEAM’s laser projector is extremely durable and lasts for about 20,000 play hours. I was suprised when it occued to me I hadnt rebooted it. Roll up to your colleagues to troubleshoot, review artwork, or give a killer presentation. Very disappointing. If you are one of those guys who want to relish the lavish experience of Beam Smart Remote for PC on Windows 10/8/7 or Mac Laptop then we assure you that you have ended up at the right place. So It would be advisable to collect as much information about the system and beam location and submit it for a ticket for them to have visibility to this issue. If the issue occurs using another TV remote, try factory resetting the Beam to default and set it up again as new product. I loaded the QR code on my computer needed to connect the phone to the computer, but the phone is not reading it, even though it gave evidence that it was trying to read something. It is easy to drive and has a large display to improve face-to-face, or screen-to-face, communication. It works, and I can control the car but the UI is still static. Double check to be sure the line of sight between the remote and the Beam’s IR sensor isn’t obstructed, or the sensor isn’t … As long as your remote control is an infrared remote, it can be paired internally in … 1) Starting with music, either by Alexa or by the app, volume control works fine. Follow these steps to troubleshoot a remote control that quits working or does not work properly. 3. The first post hasn't been updated in nearly a month. If the motor is running, but the screw is not turning- replace the coupler. It’s not batteries, and it’s not about the sensor getting flooded. Hopefully they put out a hotfix update but likely we won’t see it until next year. One day remote volume control stopped working. Called support about a half dozen times. Worked previously but I had to unplug and move it. IR receiver seems to be locked up and power cycling the beam resolves the issue for 8 to 12 hours before repeats. With this app, you can control your Beam with a keypad, touchpad or keyboard. Professional relationships are stronger, corporate culture more cohesive, and creative projects more successful. That messaging is not for the Beam’s volume. Also my issue isn't there. Hello again everyone, just wanted to let you all know that both the IOS and Android apps have been submitted! Make sure there is a clear path between you and the TV or other audio video device you are using. I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Press and hold the PROGRAM button of the Beam remote until the POWER button lights up. Using the iOS app does not make the IR start working for me unfortunately. Customer reports the same problem with the beam. Depending 3) see if regain IR control. so bottom line, if you use the app to change volume when the IR control isn’t working, the IR will start working. Inspect the television infrared beam receptor (remote sensor on the TV itself) and clean it to be free of dust or possibly a small sticker or other object may be covering it. Is this only a problem for those connected with the optical port or is the hdmi connection also a problem? Best answer by Airgetlam 4 February 2020, 03:30. Creator Suitable Technologies Country United States Year 2011 Type Telepresence, Consumer It’s the Beam that’s causing the problem. It will either work or crash. It appears to be the last Sonos Beam update that is causing the issue. At that point, your volume button on remote will work on the Sonos playbar. 2) spawn music from another play to also play in the bedrom. Make sure you actually launch version 2 of the app.